Privacy Policy

General comprehensive global privacy policy that incorporates Canadian privacy laws (PIPEDA), the EU General Data Protection Regulation (GDPR), and relevant U.S. laws:

Privacy Policy

Effective Date: July 10, 2024

  1. Introduction

Welcome to Heritage Rugs! We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.heritagerugs.ca (the “Site”). This policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, the General Data Protection Regulation (GDPR) in the European Union, and applicable U.S. privacy laws. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

  1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you contact us or when you choose to participate in various activities related to the Site, such as online chat and message boards.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, our payment processor stores all financial information, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

Data From Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

  1. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Process your transactions and send you related information, including purchase confirmations and invoices.
  • Respond to your comments, questions, and provide customer service.
  • Send you technical notices, updates, security alerts, and support and administrative messages.
  • Communicate with you about products, services, offers, promotions, and events, and provide news and information we think will be of interest to you.
  • Monitor and analyze trends, usage, and activities in connection with our Site.
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of Heritage Rugs and others.
  • Personalize and improve the Site and provide advertisements, content, or features that match user profiles or interests.
  • Link or combine with information we get from others to help understand your needs and provide you with better service.
  • For any other purpose with your consent.
  1. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

  1. Tracking Technologies

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

Internet-Based Advertising

Additionally, we may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Website Analytics

We may also partner with selected third-party vendors, such as Google Analytics, to allow tracking technologies and remarketing services on the Site through the use of first-party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content, and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

  1. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

  1. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

  1. International Data Transfers

Your information, including personal data that we collect from you, may be transferred to, stored at, and processed by us and our affiliates and other third parties outside of your country of residence, including Canada, the United States, and the European Union. These countries may have data protection laws that are different from the laws of your country. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable law.

  1. Rights of European Economic Area (EEA) Residents

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Heritage Rugs aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us at [contact email]. In certain circumstances, you have the following data protection rights:

  • The right to access, update, or to delete the information we have on you.
  • The right of rectification.
  • The right to object.
  • The right of restriction.
  • The right to data portability.
  • The right to withdraw consent.
  1. Rights of California Residents

California residents have specific rights under the California Consumer Privacy Act (CCPA). If you are a California resident, you have the right to:

  • Request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
  • Request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
  • Opt-out of the sale of your personal information.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [contact email].

  1. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

  1. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Heritage Rugs
399 Scenic Dr, Hamilton, Ontario, Canada

L9C1G6

Heritage.prjct@gmail.com

By using the Site, you agree to be bound by this Privacy Policy.

  • Canada & USA: Enjoy free shipping.
  • Europe: Flat-rate for select countries; contact info@heritagerugs.ca for details on other destinations.
  • International: Contact info@heritagerugs.ca for shipping options.

Dispatch within 7-14 days with tracking info provided.

Note: Shipping taxes and duties are the buyer’s responsibility.

Contact: info@heritagerugs.ca

Important Note: While we make every effort to ensure that items are accurately represented on our site, we cannot guarantee the accuracy of any photographic representations.