Heritage Rugs Guarantee Policy
At Heritage Rugs, our commitment is to provide you with unique, hand-crafted Persian rugs that celebrate exquisite craftsmanship and the rich cultural heritage of Iran. Our guarantee reflects our dedication to authenticity, quality, and customer satisfaction.
Our Guarantee
We guarantee that every rug in our collection is an authentic Persian piece, meticulously hand-crafted by skilled artisans. Each rug has been carefully handpicked from a selection of exceptional pieces to meet our high standards of artistry and quality. Our commitment is to ensure that you receive a rug that embodies the true essence and intricate craftsmanship of Persian weaving.
To support your decision-making process, every rug is detailed with comprehensive labels and descriptions outlining its origin, design, and any unique features or historical significance. We strive for accuracy in our descriptions and photographs to present the true beauty and story of each rug.
Many of our rugs are vintage and second-hand, and as such, they may display natural wear and minor imperfections that add to their character and history. We embrace these features as part of the rug’s unique narrative and ensure that our descriptions accurately reflect their vintage nature.
Your satisfaction is our priority. If you discover any issues with your rug that were not disclosed in the description or if you have concerns about authenticity or quality, please contact us within 14 days of receiving your rug. We are dedicated to addressing your concerns and ensuring that your experience meets our high standards.
Should you encounter any issues not aligned with our description or concerning authenticity and quality, we will make every effort to resolve the situation. This could include offering a replacement, repair, or refund based on the nature of the issue and mutual agreement.
For any questions or concerns, please reach out to us via our customer service channels:
We are here to ensure that your experience with Heritage Rugs is exceptional and that you enjoy the beauty and history of your Persian rug for years to come.
Heritage Rugs – Connecting you to the beauty and heritage of Persian craftsmanship, with authenticity and care.
